Returns & Exchanges
At Aroma360, we want you to be completely satisfied with your scenting experience; if you are not happy with your purchase, you may return eligible items within 30 days of delivery.
Initiate Your Request
Contact our dedicated customer support team or visit our online returns portal with your order number and email address to begin the process.
Prepare Your Package
Ensure the items are in their original packaging and safely secured; please note that fragrance oils must be unopened and seals must be intact to qualify for a refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing